Terms and conditions
Last updated: September 2026
These Terms & Conditions apply to services and digital products provided by AKMEDIA Digital Marketing (“AKMEDIA”, “we”, “us”, “our”). By booking, purchasing or agreeing to work with AKMEDIA, you agree to the following terms.
1. OUR SERVICES
AKMEDIA provides digital marketing and creative services, which may include:
Social media management
Content creation and content shoots
Photography and video content
Social media audits
Branding and logo design
Graphic design
Website design
Marketing support and consultancy
Digital products and templates
The exact services, deliverables and pricing will be agreed before work begins or detailed within the relevant service/product description.
2. BOOKINGS & PAYMENTS
Prices will be clearly communicated before a service is booked.
Where a deposit or upfront payment is required, your booking is not confirmed until payment has been received.
Any remaining balance must be paid by the agreed due date. AKMEDIA reserves the right to pause work or withhold final deliverables where payment is overdue.
Unless otherwise stated, prices are quoted in GBP.
3. CONTENT SHOOTS
Content shoots must be booked in advance and are subject to availability.
The client is responsible for ensuring that the agreed location is available and that any necessary permissions have been obtained.
Clients should arrive or be ready at the agreed start time. Where a client is late, the shoot may still need to finish at the original scheduled time.
The client is responsible for ensuring products, premises, staff, props and anything else required for the shoot are ready beforehand.
We cannot guarantee that every individual photograph or video requested will be captured or supplied.
4. CANCELLATIONS & RESCHEDULING
We understand that plans sometimes change.
If you need to cancel or reschedule a booked service, please contact AKMEDIA as soon as possible.
Where sufficient notice is provided, we will make reasonable efforts to move your booking to another available date.
Late cancellations, repeated rescheduling or failure to attend an appointment may result in the loss of your deposit or booking payment.
Any specific cancellation terms shown when booking a service will also apply.
Where AKMEDIA needs to cancel or reschedule a service, we will offer an alternative date or, where appropriate, refund payments relating to services we are unable to provide.
Nothing in these terms affects any statutory cancellation or refund rights you may have under UK consumer law.
5. SOCIAL MEDIA MANAGEMENT
Where AKMEDIA manages social media accounts on behalf of a client, the client is responsible for providing the information, access, assets and approvals reasonably required to carry out the work.
Clients remain responsible for the accuracy and legality of information relating to their business, products, services, pricing, promotions and claims.
While we work to improve your online presence and marketing performance, AKMEDIA cannot guarantee specific results, including follower growth, engagement, enquiries, sales, leads or revenue.
Social media platforms, algorithms and advertising systems are operated by third parties and can change without notice. AKMEDIA is not responsible for platform outages, restrictions, suspensions, algorithm changes or other matters outside our reasonable control.
6. CLIENT APPROVALS
Where content, designs, websites or other work is sent to a client for approval, it is the client's responsibility to review the work carefully.
Once approved, AKMEDIA will not be responsible for errors that were visible and reasonably capable of being identified during the approval process.
Additional changes requested after final approval may be chargeable.
7. REVISIONS
The number of revisions included will depend on the service purchased or quotation provided.
Requests that significantly change the original brief or require additional work beyond the agreed scope may incur an additional charge. We will communicate any additional costs before carrying out that work.
8. BRANDING, LOGOS & DESIGN WORK
Design concepts remain the property of AKMEDIA until full payment has been received.
Once the agreed final design has been paid for in full, the client may use the final approved deliverables for their business, subject to any third-party licence restrictions.
Unused concepts, drafts and rejected designs remain the property of AKMEDIA unless otherwise agreed in writing.
The client is responsible for carrying out any trademark or legal checks required before using a business name, logo, slogan or other branding commercially.
9. WEBSITE DESIGN
Website projects will be completed according to the agreed brief.
The client is responsible for providing required text, images, login details and other materials within reasonable timescales.
Delays in receiving information or approvals may delay the completion of the project.
Unless specifically included within the agreed service, ongoing website maintenance, hosting, domain fees, third-party subscriptions and future updates are not included.
AKMEDIA cannot guarantee uninterrupted operation of third-party website platforms, hosting providers, plugins or external services.
10. DIGITAL PRODUCTS
Due to the nature of downloadable digital products, purchases may become non-refundable once downloading or access has begun where permitted by applicable consumer law and where the required consent and acknowledgement have been obtained.
Digital products purchased from AKMEDIA are for the purchaser's permitted personal or business use only unless otherwise stated.
They must not be copied, resold, redistributed, shared, reproduced or claimed as the purchaser's own product for resale without written permission from AKMEDIA.
11. INTELLECTUAL PROPERTY
Unless otherwise agreed, AKMEDIA retains ownership of its working files, processes, templates, concepts and other underlying materials.
Final client deliverables may be used in accordance with the rights agreed for the relevant service once full payment has been received.
Clients must ensure that any photographs, videos, logos, music, fonts or other materials they provide to AKMEDIA can legally be used for the intended purpose.
12. PORTFOLIO & MARKETING USE
Unless otherwise agreed in writing, AKMEDIA may showcase completed work in its portfolio, website, social media channels and promotional materials.
If your project is confidential or you do not want it shared publicly, please tell us before work begins.
13. THIRD-PARTY CONTENT & PLATFORMS
Some services may involve third-party platforms, software, fonts, stock imagery, music, templates or other assets.
Their separate terms and licensing conditions may apply.
AKMEDIA is not responsible for changes, outages or restrictions imposed by third-party providers.
14. ADVERTISING
Where AKMEDIA manages paid advertising, any advertising spend payable to platforms such as Meta or Google is separate from our management fee unless explicitly stated otherwise.
Advertising results cannot be guaranteed.
The client remains responsible for ensuring that their products, services, promotions and claims comply with applicable laws and advertising requirements.
15. CONFIDENTIALITY & ACCOUNT ACCESS
Any passwords, login details or confidential business information provided to AKMEDIA will be handled with reasonable care and used only as necessary to provide the agreed services.
Clients should use appropriate security measures, including two-factor authentication where available.
Clients should remove AKMEDIA's access to accounts when our services end where continued access is no longer required.
16. CLIENT RESPONSIBILITIES
Clients agree to provide accurate information, reasonable cooperation, required materials and timely feedback.
AKMEDIA will not be responsible for delays caused by missing information, delayed approvals, inaccessible accounts or other matters outside our reasonable control.
17. RESULTS
Marketing is affected by many factors outside AKMEDIA's control.
While we will provide services with reasonable care and skill, we cannot guarantee specific levels of:
Sales
Leads
Followers
Reach
Engagement
Website traffic
Advertising performance
Business growth
Previous results should not be treated as a guarantee of future performance.
18. LIABILITY
Nothing in these terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, AKMEDIA will not be responsible for indirect or consequential losses arising from matters outside our reasonable control, including third-party platform failures or decisions.
Any limitations of liability will not affect rights that cannot legally be excluded or restricted.
19. TERMINATION OF ONGOING SERVICES
For ongoing services such as monthly social media management, either party may end the arrangement in accordance with the notice period agreed when the service begins.
Any work already completed and any amounts properly due remain payable.
AKMEDIA reserves the right to suspend or terminate services where invoices remain unpaid, the client seriously breaches these terms, or continuing the working relationship would be unlawful or unreasonable.
20. PRIVACY
Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
21. CHANGES TO THESE TERMS
AKMEDIA may update these Terms & Conditions from time to time. The version applicable to a particular booking or purchase will be the version in force when the relevant agreement is made, unless a change is required by law or separately agreed.
22. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these terms removes any statutory rights you may have as a consumer.
23. CONTACT
If you have any questions about these Terms & Conditions, cancellations or a service you have purchased, please contact AKMEDIA using the contact details provided on our website.
AKMEDIA Digital Marketing
Devon, United Kingdom