Privacy policy

Last updated: September 2026

AKMEDIA Digital Marketing (“AKMEDIA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect when you visit our website, contact us, book a service, purchase a product or work with AKMEDIA, and how that information is used.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with AKMEDIA, we may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Business or company name

  • Billing information

  • Information submitted through our website forms

  • Appointment and booking information

  • Details relating to services you enquire about or purchase

  • Communications between you and AKMEDIA

  • Information required to deliver marketing services

  • Website usage and analytics information

  • Technical information such as device, browser and IP address where collected automatically by our website or service providers

We only collect information that is reasonably necessary for running our business and providing our services.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

  • Contact us through our website

  • Send us an email or message

  • Book an appointment or content shoot

  • Purchase a service or digital product

  • Request a quote

  • Become a client

  • Subscribe to marketing communications

  • Interact with our website

  • Communicate with us through social media

Some information may also be collected automatically through cookies, analytics and similar technologies.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Respond to enquiries

  • Provide quotes

  • Process bookings and appointments

  • Deliver purchased services and products

  • Manage client relationships

  • Communicate with you about your project

  • Process payments

  • Maintain appropriate business and financial records

  • Improve our website and services

  • Understand how visitors use our website

  • Send marketing communications where we have an appropriate lawful basis to do so

  • Comply with legal, accounting or regulatory requirements

  • Protect our business against fraud, misuse or legal claims

We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

4. OUR LAWFUL BASIS FOR PROCESSING

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract – it is necessary to provide a service you have requested or to take steps before entering into a contract.

Legitimate interests – it is reasonably necessary for operating and improving our business, provided your rights and interests do not override those interests.

Consent – you have given us permission to use your information for a particular purpose.

Legal obligation – we need to process or retain information to comply with the law.

The lawful basis used will depend on the particular information and reason for processing it.

5. MARKETING COMMUNICATIONS

Where permitted by law, we may contact you about AKMEDIA services, updates or offers that we believe may be relevant to you.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe or ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or contacting us directly.

6. PAYMENTS

Payments for services or products may be processed by third-party payment providers.

AKMEDIA does not necessarily receive or store your complete payment card details. Payment providers process this information according to their own privacy and security policies.

7. APPOINTMENT BOOKINGS

When you book an appointment or service through our website, information such as your name, email address, telephone number, appointment details and information you provide about your business may be collected.

We use this information to manage your booking, contact you about your appointment and provide the requested service.

8. CLIENT ACCOUNT ACCESS

Certain AKMEDIA services may require access to client social media accounts, websites, advertising accounts or other digital platforms.

We will only use this access for the purpose of providing the agreed service.

Clients should use appropriate security measures and provide access through secure platform permissions wherever possible rather than sharing passwords.

Access should be removed when it is no longer required.

9. PHOTOS & VIDEO CONTENT

Where AKMEDIA provides content creation services, photographs and video footage may be captured and stored as part of delivering the agreed service.

We may use completed client work within our website, social media, portfolio and promotional materials where we have an appropriate lawful basis or permission to do so.

If a project is confidential or you do not want content shared publicly, please tell us.

10. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and similar technologies to operate correctly, understand website usage and improve visitor experience.

Some cookies may be essential for the website to function, while others may be used for analytics, marketing or other optional purposes.

Where required, visitors will be given appropriate choices regarding non-essential cookies.

You can also control cookies through your browser settings.

11. THIRD-PARTY SERVICES

We may use trusted third-party services to operate AKMEDIA, including services relating to:

  • Website hosting

  • Appointment scheduling

  • Payment processing

  • Email

  • Analytics

  • Social media

  • Advertising

  • Cloud storage

  • Design and project management

These providers may process personal information on our behalf or independently under their own privacy policies.

We only share personal information where reasonably necessary for providing our services, operating our business or complying with legal requirements.

12. SQUARESPACE

Our website is hosted using Squarespace.

Squarespace may process certain visitor information in order to provide website hosting, security, analytics, ecommerce, appointment scheduling and other website functionality that we choose to use.

Squarespace has its own privacy practices governing how it processes information through its services.

13. INTERNATIONAL DATA TRANSFERS

Some of the technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards required by applicable data protection law are in place.

14. HOW LONG WE KEEP YOUR INFORMATION

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services and meeting legal, accounting and tax requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.

15. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no online service or electronic storage method can be guaranteed to be completely secure.

16. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • Ask for access to personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete certain personal information

  • Ask us to restrict how certain information is used

  • Object to certain processing

  • Request transfer of certain information

  • Withdraw consent where processing is based on consent

Not every right applies in every situation.

To make a request regarding your personal information, please contact us using the details below.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

17. CHILDREN'S INFORMATION

Our services are not specifically directed at children and we do not intentionally collect children's personal information unless there is an appropriate reason and lawful basis for doing so.

18. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites or social media platforms.

AKMEDIA is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website with the date it was last updated.

20. CONTACT US

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

AKMEDIA Digital Marketing
Devon, United Kingdom
Email: alex@akmedia.uk